Dear Robert

As you know we sold two flats through you over the past year. Right from the time that Jane first came to value Lxxxxxxxx flat i have been constantly immpressed with all of your staff's willingness to 'go the extra mile'. They have been constantly professional, friendly, efficient, proactive and effective. Above all they have been supportive and sympathetic at time of crisis. We were also so impressed by your knowledge of the marketand advice and support when making importantdecisions both with regards our flat sales and our purchase despite the house not being one of your properties. You all made extraordinary efforts to keep us in the loop, despite all the complications.

We will continue to recommend you to anyone looking to buy or sell property.

Txxxx Rxxxxxx